Delivery can be to any address as long as the address at which your payment card is registered is also present on your order. All orders are sent via Royal Mail and are usually dispatched within one working day (Monday-Friday). Goods should arrive with you in 3-5 working days, please allow a little longer for shipment to Europe. Postage within the UK is free for standard delivery. Additional delivery services, such as First Class and Recorded delivery, may be available. Any items that are sent via Recorded delivery will require a signature on delivery. Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Kidz Swimmers will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Kidz Swimmers shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Force Majeure
Kidz Swimmers shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Returns
If you need to return a product purchased from Kidz Swimmers then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. Please be aware that incomplete, damaged, worn or soiled items will not be refunded or exchanged
The goods should be returned unworn, in original condition and with all tags intact.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. Delivery charge refunds are not given for unwanted goods that are returned. All returns should include a copy of the delivery note. Please also note that you will be responsible for the costs of returning an item under this 28 Day Returns policy unless you are returning faulty, damaged or goods sent incorrectly by us in which case we will refund your postage costs upon verification.
Please post returns to the following address: Kidz Swimmers Returns Department, The Old School House, 78 Cotton End Road, Wilstead, Bedfordshire, MK45 3DD.
Click here to download the returns form (PDF)
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by emailing us at info@kidzswimmers.com or by phoning us on 0845 094 1545.
All orders are usually dispatched within one working day (Monday-Friday).
Exchanges
You can return an item for an exchange if you'd like a different colour or size of the same item. If you wish to exchange please return the goods as above along with your returns form ensuring the "exchange required" box is ticked. Below this box please include the size & colour of the product you would like to be sent as an exchange. Our customer services team may need to get in contact with you regarding this. We will endeavour to exchange your item however if we are out of stock we will issue a full refund for the item and notify you via email. Please note that we cannot reserve items for exchanges prior to receiving the original item back.
Click here to download the returns form (PDF)
Distance Selling Regulations
Under the Consumer Protection (Distance Selling) Regulations 2000, you have a right to cancel orders for certain items purchased from our website within a statutory cooling-off period. This is normally 14 working days from the day after the date on which the item in question was delivered.
To cancel your order, please contact us by phone, post or email.
Phone 0845 094 1545
Post to Kidz Swimmers Returns Department, The Old School House, 78 Cotton End Road, Wilstead, Bedfordshire, MK45 3DD.
Email to info@kidzswimmers.com
In each case within the statutory cooling-off period and giving details of the items ordered, and (where appropriate) their delivery date.
If you exercise your right of cancellation after the item has been delivered to you, please place the item securely in its original packing and return it to us with your despatch note to the above address.
A refund will be made to the payment method used when placing your original order and will be for the full amount of the goods purchased including standard delivery costs if paid. However, please note, that you will be responsible for the cost of returning the items to us unless we delivered the item to you in error, or if the item in question is damaged or defective.